We are looking into reports of people being wrongly offboarded in Simployer One
Incident
Report for Simployer
Resolved
We have concluded our fixes and monitoring for this particular incident, and therefore will now resolve this issue. Thank you.
Monitoring
We have completed the last phase of fix for this issue, which should bring affected employment data back to normal.
We will be monitoring the changes and continue to assist where needed, please reach out if you are in need of assistance.
We will be monitoring the changes and continue to assist where needed, please reach out if you are in need of assistance.
Update
We have completed the restoration of users affected by this issue, this means incorrectly offboarded users should now be able to access SImployer One again.
Our next action is to make sure the affected offboard data remains accurate, and we will continue to work with Customer Success team to ensure this is the case.
Thank you for your patience, please wait for further updates from us.
Our next action is to make sure the affected offboard data remains accurate, and we will continue to work with Customer Success team to ensure this is the case.
Thank you for your patience, please wait for further updates from us.
Update
We are actively deploying a fix that targets users impacted by the recent offboarding error in Simployer One. Restoration is currently underway. We are working alongside our Customer Success team to validate these fixes and ensure everything is back to normal.
We apologise for the disruption and appreciate your patience while we complete our investigation.
Please stand by for more updates.
We apologise for the disruption and appreciate your patience while we complete our investigation.
Please stand by for more updates.
Identified
We have identified and fixed an error where some people may have been wrongly offboarded in Simployer One.
Further investigations are ongoing.
Further investigations are ongoing.
This incident affected: Simployer One (Web app).